Brief
PathSure is a product that enables patients to securely store and manage all their medical documents, allowing them to share securely with their trusted doctors. It also aids the doctor to extract relevant information about their patients. Additionally, it allows the patient to keep their vitals and medical history updated at all times.
*We've created two separate apps: one for patients (Mobile App) and one for doctors (Web Dashboard).
The Problem
"Medical Data Fragmentation & Security Concerns"
- Patients struggle to store, manage, and share their medical records efficiently.
- Doctors spend valuable time searching for unstructured patient data.
- Sensitive medical information is vulnerable to breaches and mismanagement.
PIHI AI Security Standards: Compliance with end-to-end encryption is critical.
AI in Healthcare: Automated data extraction improves diagnostic efficiency by 30%.
Adoption Trends: Digital health record platforms in India have seen a 33% growth post-pandemic.
Secondary Research
- PHI & PII Security Standards: Compliance with end-to-end encryption is critical.
- AI in Healthcare: Automated data extraction improves diagnostic efficiency by 30%.
- Adoption Trends: Digital health record platforms in India have seen a 3X growth post-pandemic.
Primary Research
Methodology:
- User Interviews (10 patients, 5 doctors)
- Survey (100 respondents across India)
- Medical Data Experts Consultation
Key Insights:
- Patients need organization; 68% find it difficult to retrieve medical records when needed.
- Doctors require structured data; 74% prefer extracted summaries over raw data.
- Privacy is a top concern: 80% of users worry about unauthorized access to their health data.
Health Professional Consultations
Collaborated with 5 health professionals to:
1. Identify common health tracking barriers among users.
2. Validate feature ideas for improving user experience and engagement.
Cultural Context
- Users preferred apps with simple, easy-to-navigate interfaces.
- Concerns about sharing personal health data due to privacy and security fears.
User Persona (Patients)
Rahul | 32
IT Professional (MUMBAI)
Pain Points: Manages multiple chronic conditions, struggles to track medical history.
Needs: A centralized, easy accessible digital medical record system.
Neha | 22
New Mother (KARNAL)
Pain Points: Needs to keep track of vaccination schedules and pediatric records for her baby.
Needs: A way to store and access child's health records in one place with easy reminders.
Sayoni | 55
House Wife (BHOPAL)
Pain Points: Struggles to manage frequent lab test results and doctor consultations.
Needs: A structured way to access historical medical records and detect patterns.
User Journey Map (Patients)
Rahul's Journey | 22
Initiating coordinating with a doctor and updating his reports.
Neha's Journey | 22
Over long term regular use of Mentation.
User Persona (Doctors)
Dr. Mehta | 45
Cardiologist (DELHI)
Pain Points: Spends too much time analyzing scattered patient reports.
Needs: A system that extracts and presents relevant medical data efficiently.
Dr. Kapoor | 50
Oncologist (MUMBAI)
Pain Points: Needs a systematic way to track long-term patient records for cancer treatment.
Needs: A structured way to access historical medical records and detect patterns.
User Journey Map (Doctors)
Dr. Mehta's Journey | 45
Coordinating with the doctor and updating case files.
Dr. Kapoor's Journey | 50
Over long term regular use of Mentation.
Mobile | PathSure for Patients (user Flow)
1. Capturing Patient
Medical background
Capturing Patient's Personal and demographic Information. This is because it helps doctors arrive at many conclusions.
Followed by capturing their and their family's medical history.
Finally, we ask them to set a 6 digit PIN to secure their data. This PIN will be shared with the doctors to view patient data.
2. Sharing data and managing
Doctors
We ask about the file type (Test or prescription), the date of the document, any notes, and let them assign a category.
As the user assigns the upload to a category, it will automatically move to that folder. This action can also be performed after uploading the files.
3. Marking (past & upcoming) events and uploads on Calendar
The dates of the uploaded documents will be taken and marked during the upload process itself, which will be reflected on the calendar.
Later, the patient can add events and edit older events to their liking. This calendar will belong to every patient and be shared along with the documents so that the doctor can see the entire history.
Web | PathSure for Doctors (user Flow)
1. Easy but Verified Onboarding
Easy onboarding for doctors with license verification and specialisation details checked and tracked for accurate info delivery.
Allows doctors to update their profile and revise their visibility.
2. Streamlined cataloging & access to patient data
Customisable cataloging of patients for doctors; records can be moved to desired segments easily.
Unique identification of each case for quick access to complete patient data.
3. Secure access & Extensive details with quick links to required features
3. Secure access & Extensive details with quick links to required features
Secure access to the patient data through a two-way encrypted PIN.
Complete access to the patient history and medical highlights.
Ability to access files in the same environment and add comments and notes.
3. Secure access & Extensive details with quick links to required features
The dates of the uploaded documents will be taken and marked during the upload process itself which will be reflected on the calendar.
Later the patient can add events and edit older events to their liking. This calendar will belong to every patient and be shared along with the documents so that the doctor can see the entire history.
Challenges
Technical Challenges:
- Large-scale medical document processing: Required optimised OCR & NLP models for faster and more accurate data extraction.
- Aadhaar-based verification: Ensuring smooth integration without delays while maintaining a frictionless onboarding experience.
- Data security compliance: Adhering to strict PHI and PII protection protocols to prevent unauthorised access and breaches.
Design and UX Challenges:
- Ensuring effortless medical document uploads: Simplifying the UI while maintaining categorisation accuracy.
- Creating an intuitive, clutter-free doctor interface: Balancing detail-rich data presentation without overwhelming the user.
- Balancing security with seamless user experience: Implementing strong encryption and verification steps without adding friction.
- Iterative testing for compliance: Adapting to evolving regulatory requirements while meeting deadlines.
- Optimising system performance: Efficient handling of large-scale data uploads.
Results & Impact
As per our user feedback, PathSure has significantly reduced medical record mismanagement for patients while enhancing data extraction efficiency for doctors. The platform allows seamless document storage, secure sharing, and structured insights, eliminating the hassle of manual data retrieval and unstructured information processing.
POC launch (22 users): 80% retention at 40 days.
Future Roadmap
- AI-Powered Medical Insights:
- Predictive analytics for health trends.
- Personalised patient health recommendations.
- Multi-Language Expansion:
- Adding support for regional languages for accessibility.
- Hospital & Insurance Integration:
- Streamlined claim processing & medical data interoperability.